Help Center

Shipping destinations:

• Right now, we can only ship to the U.S. But we hope one day we can ship to you no matter where you are, so sign up for our emails and tell us where else we should ship to!

Shipping times:

• Shipping time may vary depending on location, shipment method, and other factors. Most guests can expect their product between 5-14 business days. 

Shipping cost:

• Orders over $40 will have free shipping.
• Orders under $40 will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. We also offer ApplePay.

Note that additional exchange fee may apply if your currency is anything other than US dollars.

Your 100% satisfaction is important for us. We offer a 7-day Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer a 100% refund.
• Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, or undamaged. It also must be accompanied by proof of purchase.
• For returns, please email bluesilverindustries@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customers will recieve a confirmation email, notifying about them on the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Where can customers track their orders? 

• Customer will be given a tracking number when checking out. Use this number in the appropriate search box to track orders.

Is it possible to change the order and how it can be done? 

• Costumers who have made a mistake when ordering on our site must email the support team before the product has been shipped out. 

If customer received only part of the whole order, what should be done? 

• The costumer should email the support team.

How can an order be cancelled?

•  By emailing the support team at bluesilverindustries@gmail.com